Refund Policy – Caled Majestic Movements

Effective Date: [Insert Date]

At Caled Majestic Movements, we strive to ensure that you are satisfied with your design glass purchase. This Refund Policy outlines the terms and conditions regarding returns, refunds, and exchanges.

1. Eligibility for Refunds

• Refunds or exchanges are only applicable if the product is damaged, defective, or incorrect upon delivery.

• All refund requests must be submitted within 7 days of receiving the product.

2. Conditions for Returns

• The product must be returned in its original packaging with all accessories, manuals, and documentation.

• Products that have been misused, altered, or installed incorrectly are not eligible for a refund.

• Customers are responsible for the shipping cost of returning items unless the product is defective or incorrect.

3. Refund Process

• To initiate a refund, contact us at:
  Email: [Insert Email]
  Phone: [Insert Phone Number]

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days using the original payment method.

4. Exchange Policy

• If you wish to exchange a product, it must meet the same conditions as above.

• Exchanges are subject to product availability.

5. Non-Refundable Items

• Custom-made or specially ordered glass designs.

• Products damaged due to customer mishandling or accidents.

6. Contact Information

For any questions regarding our Refund Policy:
Caled Majestic Movements

Sri Lanka
Email: info@majesticmoments.lk
Phone: +94 777 303 393